Terms of Service

These Terms of Service may be changed in any form and at any time by IDCloudHost. If you continue to use the Services, you will be deemed to have agreed to such changes. If you do not wish to continue using our Services because of such changes, you may submit a request to end your use of IDCloudHost services.

This Service is available for as long as you wish to use it, and we are also entitled to terminate the service if you use it in a manner that violates the terms of use.

1. All activities or information relating to third parties, in this case Google verification, Cloudflare and website developers, are not our responsibility and may be resolved by the party concerned.
2. You are fully responsible for your own use of the Services. Other than information, products or services provided by IDCloudHost, neither IDCloudHost nor its affiliates control, provide, operate, or are in any way responsible for any information, products or services accessible through your Services. IDCloudHost neither endorses nor is responsible for the accuracy of third-party content, and you agree that IDCloudHost is not liable for any loss or damage caused by your use of or reliance on such content. You are responsible for the information or content that you post to sites or newsgroups on the internet, including but not limited to posts to websites whether or not located on IDCloudHost equipment, posts to newsgroups, and participation in any online chat session. You agree to indemnify and hold harmless IDCloudHost and all of its employees, customers and other subscribers against any claims, losses, costs, liabilities, damages or expenses arising from your posts.
3. Proceeding with specific identification of the content alleged to be infringing and of the IDCloudHost location where that content was found. Upon receipt of written notice, IDCloudHost will promptly remove or block access to the allegedly infringing content and notify the person who posted that content. If IDCloudHost receives a notice from that person indicating that the infringement complaint was made in error or due to misidentification, IDCloudHost will send you a copy of that notice. Unless you notify IDCloudHost of appropriate court action to restrain the alleged infringement, that content will be restored or, at our discretion, made accessible again.
4. You agree that, if you use the Services to send or receive voice communications, IDCloudHost does not act as a telecommunications carrier or telephone company, that IDCloudHost makes no representation as to the suitability of the Services for such voice use, that all risks of connection, transmission quality and accuracy of communications are solely your responsibility, and that IDCloudHost is not liable for any failure or lack of quality in such use of the Services.
5. You agree to be responsible for any damage or loss of service that harms IDCloudHost as a result of spamming or other violations. Such damage includes, but is not limited to, system shutdown, retaliatory attacks or data flooding, and loss of peering arrangements. You agree that IDCloudHost may bring a claim against you in court.

1. IDCloudHost complies with domestic and foreign laws and regulations relating to Personal Data Protection.
2. You agree that the Personal Data information you provide is true and reflects the actual circumstances, that you will help safeguard the Personal Data, and you grant IDCloudHost permission to store and manage the Personal Data.
3. IDCloudHost is responsible for managing Personal Data by securing it in such a way that personal data cannot be accessed, and does not disclose personal data information to parties without a legitimate interest, except to State Officials in connection with an investigation accompanied by a letter of request.
4. IDCloudHost collects data consisting of Full Name, Company Name, Email, Full Address, Company Taxpayer Identification Number (NPWP) and Telephone Number for use as user or consumer data.
5. IDCloudHost collects data consisting of Identity Cards (KTP) and Company Documents for the activation process or requirements of certain domains.
6. You agree that we may use your Personal Data to provide you with information about promotions and information relating to the services you use.
7. Users can view and change their personal data through the profile menu in the client area provided.
8. IDCloudHost does not delete Personal Data, and Users may request data deletion via the email registered with our services.
9. The Retention or storage period of Personal Data is indefinite or until the user requests data deletion.
10. In the event of a personal data leak, IDCloudHost will inform the user concerned of the matter.
11. If the user is a minor or a person with a disability, the Parent or Guardian concerned will indirectly agree to the provisions on Personal Data Management.
12. In the event of a Company Acquisition, you agree that your Personal Data may be provided to or managed by the acquiring party, whether domestic or foreign.
13. You agree that IDCloudHost is released from all forms of legal liability relating to your Personal Data and shall not be subject to court proceedings in matters relating to your Personal Data.

1. All services provided by IDCloudHost are to be used for lawful purposes.
2. All content or links containing controversial material, sexually explicit material, or other content that may be offensive to you or to users shall be your responsibility.
3. All unlawful content or links are prohibited, including copyright infringement, trademark infringement, hate speech, phishing, content inciting ethnic, religious, racial or inter-group hatred (SARA), pornography, online prostitution, human trafficking, fraud and similar violations.
4. Any content that may disrupt the performance of IDCloudHost servers is prohibited.
5. Any script in the form of phishing will be immediately Terminated.
6. Domains used for Phishing activities will be deleted or the domain status will be changed to Fraud.

1. IDCloudHost is not responsible for hateful email, email sent repeatedly (mail bombs) and spam.
2. IDCloudHost does not tolerate hateful email, email sent repeatedly (mail bombs) and spam.
3. IDCloudHost will unilaterally close email port access on server IPs detected by an RBL (Realtime Blackhole List) as spamming.
4. IDCloudHost does not recommend using Shared Hosting Accounts as Mail Hosting accessed in large volumes, as this will burden the Server Load. If you wish to use Mail to its full extent, IDCloudHost recommends using Google Workspace or a dedicated Mail Hosting service.

1. IDCloudHost provides data traffic in accordance with the specified limit. If your data traffic usage exceeds the specified limit, your account will be deactivated. You will then be advised to upgrade to a higher package or service.
2. Data traffic at IDCloudHost does not accumulate.
3. IDCloudHost is not responsible and is released from claims for compensation for data transmission errors or slow data traffic.

You agree to comply with these Terms of Service. Any form of violation, whether of the Terms of Service or of other rules, regulations and policies below, may be grounds for IDCloudHost to suspend or terminate your account.

You agree that IDCloudHost has the right, with or without notice, to suspend or terminate your account after the first or any subsequent occurrence of any of the following:

1. Using the services in a manner that violates applicable law, a court order, tariff, regulation or agreement (including, but not limited to, intellectual property, communications, privacy, criminal and international law).
2. Using the services in a manner intended to abuse or violate the privacy or property rights of others.
3. Engaging in harassment, whether through language, frequency or size of messages, whether by email or site content.
4. Directly or indirectly assisting in the illegal distribution of copyrighted material.
5. Using the services in an attempt to breach the security of any computer network (including the services themselves), or to access accounts, messages or files that do not belong to you.
6. Using the services to forge or misrepresent headers, addresses or other identities in e-mail or websites, or using other means to disguise the identity or location of the sender. This includes hosting proxy server applications.
7. Uploading, linking to or storing warez, cracks or other pirated software.
8. Providing false or incomplete contact details, including name, postal address and telephone number.
9. Using the services to run server programs, including but not limited to mail servers, IRC servers, game servers, FTP servers, Web servers or audio/video streaming servers.
10. Using the services to carry out mail bombing, including cases where multiple messages are sent to a single destination with the specific intent of causing disruption to the recipient and/or the electronic system serving that recipient.
11. Using the services to add, or attempt to add, addresses to any mailing list (your own or a third party’s) without the clear and explicit permission of the owner of that address.
12. Attempting to cancel, supersede or interfere with email that is not your own.
13. Using the Services for unauthorized relaying through third-party systems.
14. Attempting to interfere in any way with, or deny service to, users or hosts on the internet.
15. Making a chargeback on any past or current transaction, which will result in suspension of the account until it is resolved. If a chargeback occurs, we are entitled to delete your account regardless of any future business
16. Using the services excessively to such an extent that it limits the bandwidth available to others.
17. Using the Services to carry out flooding attacks, defined as overloading a recipient computer system by sending large amounts of spurious data that disrupts or disables the functions of the recipient system, or by any other denial-of-service attack method.
18. Providing false data on your registration form, contract or online application, including providing stolen credit card or other payment information.
19. No billing credit is given for the suspension period. In the event of termination of your use of the services, IDCloudHost may, at its sole discretion, retain any amount you have paid for use of the services to cover the damage caused by your actions.
20. You agree not to access or attempt to access private areas of the services.
21. You agree to notify IDCloudHost as soon as you become aware of any misuse of your account and/or any breach or attempted breach of the security of the Services.
22. IDCloudHost has no obligation to review or view messages, files or other content accessible through, passing through or residing within the services. Complaints regarding alleged copyright infringement may be sent to [email protected].
23. IDCloudHost servers will automatically suspend all services detected with viruses, misuse or abuse, and excessive resource usage; IDCloudHost does this to maintain server security.
24. If IDCloudHost’s Anti-Virus detects Viruses such as PHPSHELL, Trojan, PHP.HIDE, Heuristic.HTML.Dropper, etc., the system will automatically suspend the service with the Reason Virus Detected
25. In relation to serious or repeated violations of the service policy, including DDOS, port scanning, sniffing and system exploits, botnets/trojans and other hacking/cracking activities, IDCloudHost is entitled to suspend or even Terminate the service without prior warning to the customer.
26. Using and displaying the services for activities such as gambling, betting and the like, applying both to content and to reference links that display such sites.
27. Hosting Accounts affected by a Site Deface will be suspended by us in anticipation of any Script used for hacking activities on that hosting account.
28. Services will be automatically suspended if payment is more than 1 day late.
29. Services will automatically have their data deleted if payment is more than 30 days late, and for self-service services, deletion will take place after the service has not been renewed for 14 days
30. Services that have been suspended due to late payment cannot be reactivated for any reason unless the user first renews by making payment.
31. If the services are used for Tunneling or a Virtual Private Network (VPN) to the extent of exceeding the bandwidth tolerance limit or disrupting network traffic, we are entitled to suspend such services without prior warning to the customer.

IDCloudHost is entitled to terminate the contract and discontinue the service unilaterally if the customer engages in bad conduct or impolite / inhumane actions to an excessive degree beyond the bounds of decency, or deliberately defames PT. Cloud Hosting Indonesia in the mass media, social media, mailing lists, forums or the like, and PT. Cloud Hosting Indonesia is entitled to terminate the contract and discontinue the service unilaterally if the customer is proven to have violated the service rules and provisions of PT. Cloud Hosting Indonesia or to have violated the law of the Unitary State of the Republic of Indonesia.

1. A Service Level Agreement (SLA) is the level of service or performance expected or promised by IDCloudHost to the customer.
2. The SLA applies to members or accounts registered with IDCloudHost services.
3. The SLA applies in the event of a malfunction of the software or applications we use.
4. The SLA we apply covers the Cloud VPS, Object Storage, Server Private WHM, Server VPS Pro, Server VPS SAS, High Performance VPS, Cyberpanel VPS, Bare Metal Server, Kubernetes and Dedicated Server services.
5. The SLA does not cover Domain, Cloud Hosting, Wordpress Hosting, Email, Reseller, SSL, License and Colocation services.
6. The SLA does not apply while the service is undergoing Internal Maintenance, including Maintenance by the Data Center and ISP, and including disruptions occurring at the Data Center and ISP.
7. The SLA does not apply in the event of damage to hardware and hardware devices.
8. The SLA does not apply in the event of natural disasters, fire and/or force majeure.
9. Services covered by the SLA use a Multi Region mechanism, so the SLA is calculated based on the Data Center location.

Service	Data Center
Cloud VPS	Faasri, Bali Tower, Atria, Epsilon
Object Storage	Faasri
Server Private WHM	Faasri, Bali Tower, Duren Tiga
Server VPS Pro	Faasri, Bali Tower, Duren Tiga
Server VPS SAS	Faasri, Duren Tiga
High Performance VPS	Faasri
Cyberpanel VPS	Faasri, Duren Tiga
Kubernetes	Faasri
Bare Metal Server	Faasri, Atria, DCI, Equinix
Dedicated Server	Faasri, Bali Tower, Atria, DCI, Duren Tiga

10. The SLA we provide depends on the Data Center used, namely Atria, DCI, Bali Tower, Faasri, Duren Tiga and Equinix.

Data Center	SLA	Downtime
Atria	99.75%	1h 48m 40s
Bali Tower	99.50%	3h 37m 21s
DCI	99.90%	43m 28s
Faasri	99.50%	3h 37m 21s
Duren Tiga	99.99%	4m 21s
Equinix	99.50%	3h 37m 21s

11. No restitution is given for disruptions shorter than the specified time.
12. Restitution is given if the service is down for longer than the specified time.
13. Restitution is provided no later than 1 month after the disruption occurs.
14. Restitution is calculated as 15% - 25% of the monthly payment amount or 15% - 25% of the total balance available on your service.

Restitution calculation example: If a disruption occurs in the program or software of a VPS or Dedicated Server service, the user may ask us to provide the location of that service; after obtaining the location of the service, the user can use the estimated Downtime that applies before restitution is granted.

1. Users are obliged to back up their data independently for data security.
2. Users who require a backup service are advised to subscribe to the separately provided backup service.
3. A backup menu is available in the Cloud VPS Console for an additional fee.
4. We provide data backups for the Personal & UKM and Corporate Hosting services with Indonesian Servers and cPanel Reseller Hosting with Indonesian Servers.
5. Backups are available 2 weeks after the first order of the Personal & UKM and Corporate Hosting services with Indonesian Servers.
6. Backups are not available for Wordpress, Plesk, VPS, Dedicated Server, Colocation, Email and Nextcloud services.
7. Damage to backup data is not our responsibility, and we are released from claims for compensation for loss of data from the services used.

The Customer Support and Technical Support teams work 24/7 to help you meet your needs.

You can contact the IDCloudHost Customer Support and Technical Support teams via the Live Chat available on the website or by email at [email protected], while other Divisions work during normal business hours, Monday – Friday from 08:00 – 16:00.

1. You agree that any dispute between you and IDCloudHost arising from your use of the services in any way based on your relationship as a customer, and/or use of the services, that cannot be resolved between you and IDCloudHost, will be submitted by the aggrieved party to binding arbitration under Indonesian law.
2. PT. Cloud Hosting Indonesia is entitled to claim compensation for violations and defamation committed by the customer.
3. Disputes between users of Reseller services and/or Parties cooperating with the Customer are not our responsibility; IDCloudHost acts only as an intermediary between the two parties.
4. Service transfers will be processed by IDCloudHost subject to certain requirements, the recipient of the service is fully responsible for the service received, and IDCloudHost is released from all forms of loss arising from such service transfer.

The services available on this site are subject to the laws and regulations in force in the State of Indonesia.

IDCloudHost will suspend your Account if it violates the Term of Service, and IDCloudHost will not provide prior notice after IDCloudHost suspends it. IDCloudHost will unsuspend it once you are willing to follow the instructions/rules that IDCloudHost provides.

1. IDCloudHost will unsuspend if you send a Ticket to IDCloudHost, and IDCloudHost will inform you of how to resolve the issue.
2. Hosting Accounts affected by a Site Deface will be suspended as a precaution against any Script used for hacking activities on the hosting account concerned.
3. Services will be automatically suspended if payment is more than 1 day late
4. Services will automatically have their data deleted if payment is more than 30 days late
5. Services that have been suspended due to late payment cannot be reactivated for any reason unless the user first renews by making payment

Suspension Is Only Temporary Until You Confirm With IDCloudHost via Ticket, and There Is No Limit on Unsuspension (The 3-Time Unsuspension Right Does Not Apply).

Tutorial: How to Unsuspend a Service at IDCloudHost

IDCloudHost will protect the privacy of your data by not providing the name, address, telephone number, email address or other personal information of customers to any third party without the prior permission of the customer concerned, or as required by an appropriate court or administrative instruction, including an official subpoena, or as required to provide the Services. Except where there is a request from the authorities for your account information for purposes of an investigation, legal proceedings or a violation of the Electronic Information and Transactions (ITE) Law.

You agree to receive emails containing promotional content, information in the form of articles or content, and invoices for bills from IDCloudhost for an unlimited period or for as long as your email is registered with IDCloudHost services.

1. A Domain Name that has been purchased and activated by the customer cannot be replaced or changed to another domain name. If the customer wishes to change the domain name, the customer must purchase a new domain.
2. IDCloudhost is not responsible for domain names that have already been purchased by other customers and/or by other parties.
3. The customer is fully responsible for the WHOIS information completed by the customer. The customer is prohibited from misusing the 'Owner/Registrant Contact', 'Administrative Contact' and 'Billing Contact', for example by using another person’s name and address without that person’s permission.
4. Any costs or losses caused by third parties, for example the Domain Registrar (the company with which the customer’s domain name is registered), are the obligation of the customer, NOT the obligation of IDCloudHost. Examples: domain name invoices & renewals, invoices resulting from domain name modifications/changes, DNS address changes after a server move, payment confirmation errors by the Domain Registrar for domain name payment or renewal, expiry/loss of our customer’s domain name, domain name billing emails sent by the Registrar that do not reach our customer’s mailbox, damage to the domain name, and other matters relating to the customer’s domain name.
5. Premium Domain services are priced differently from the prices listed on the IDcloudhost domain page. If the customer wants a Premium domain service, the customer may request a quotation for the premium domain service from IDCloudhost.
6. Domain activation is carried out after payment has been made, and for domains with requirements, the specified requirements must be submitted so that domain activation can then be carried out.
7. Domains can be registered for 1 - 10 years ahead, and the domain’s active period follows the term used.

1. Domains that can be transferred are domains that are at least 60 days old since activation.
2. Customers can transfer a domain through the IDCloudHost Client Area using the EPP Code provided and by unlocking the domain to be transferred to the IDCloudHost domain service, or can request the EPP Code via a ticket in the Client Area.
3. Customers must also disable the Whois Privacy Protection / ID Protection feature during the domain transfer process.
4. Customers must verify every domain transfer via email to avoid transfer errors or failed Transfers.
5. IDCloudHost is not responsible for domain transfer errors made by the customer.
6. For Indonesian domains specifically, customers are requested to resubmit the Indonesian domain requirements via ticket as a condition for activating the Indonesian domain service.
7. For manual domain transfer requests via ticket, IDCloudHost will not proceed without the domain owner’s permission.
8. IDCloudHost is not responsible for failed transfers resulting from rejection by the previous domain provider.

1. Customers can renew their domains, and it is the customer’s own responsibility to arrange activation of the domain service renewal. IDCloudHost is not responsible for the loss of a domain resulting from the customer’s negligence in failing to renew the domain within the specified time.
2. Customers will still be charged the normal renewal fee during the period of 30 - 40 days after the domain’s expiry date. For Indonesian Domains (PANDI) specifically, Auto Renewal applies for a period of 30 Days.
3. After a period of 30 days from the domain’s expiry date, the domain will enter the “Redemption Period”, during which customers wishing to renew the domain will be charged a domain redemption fee of 10 times for Indonesian domains and 4 times for international domains. For this redemption fee, please confirm via a support ticket to IDCloudHost, as each domain extension (TLD) has a different price.
4. Renewal during the “Pending Delete” period cannot be carried out until the domain can be ordered again at the normal price or the domain is re-registered.
5. During the “Redemption Period”, the domain may be auctioned, sold or transferred to a third party by the Registrar. IDCloudHost cannot prevent this or recover a domain that has already been taken over by a third party.
6. IDCloudHost is not responsible for recovering a domain whose renewal payment has been processed but where a system failure caused the domain not to be renewed and the customer, as the domain owner, did not contact IDCloudHost to renew the domain manually, so that the domain was ultimately taken over by a third party.
7. IDCloudHost will refund all fees paid by the customer if the system fails to carry out a renewal, causing the domain to be owned by a third party.
8. Customers are prohibited from replacing the 'Owner/Registrant Contact', 'Administrative Contact' and 'Billing Contact' with the IDCloudHost name and email address, because announcements such as domain renewals and so on will be sent to those addresses (intended for the customer).
9. Renewing the domain name is entirely the customer’s own responsibility; the customer is not entitled to use the IDCloudHost name and email address in those contacts and charge the renewal of the domain name to IDCloudHost.
10. In accordance with the regulations of the ICANN Domain Registry - the administrator of all domain names in the world, if your domain name has expired/fallen due for more than 30 days, the Registrar (ICANN Reseller) will hand your domain name back to the Registry so that your domain status changes to 'REDEMPTION PERIOD'. The registry will hold the domain name until it is released/available. During that time IDCloudHost cannot help you renew it. Monitoring the domain name until it is released/available again is entirely NOT the responsibility of IDCloudHost.

1. Cloud VPS Console is UNMANAGED, meaning all VPS management is carried out independently by the customer.
2. Cloud VPS Console will be Suspended or Stopped if there is no balance by the due date.
3. Fourteen (14) Days after the service status becomes Stopped, the system will delete it or we are entitled to TERMINATE it without prior confirmation.
4. The IP will be removed from the Cloud VPS Console service after Fourteen (14) Days of the service not being renewed or topped up.
5. An IP that has been removed because there was no balance on the service cannot be used again unless that IP is still available or has not been used by another party.
6. All reports of violations will be processed promptly by IDCloudHost. Actions IDCloudhost will take include suspension of the service or permanent deletion of the service.
7. A Cloud VPS Console that has been Terminated cannot be restored.
8. The customer is fully responsible for the data contents of the Cloud VPS Console and the access granted.
9. IDCloudHost is not responsible and/or is released from claims for compensation for loss of data from the services used.
10. Cloud VPS Console Backups and Snapshots are not included in the standard service and can be enabled as an add-on.
11. Cloud VPS Console Backups and Snapshots services are charged according to the specifications used.

1. VPS WHM is UNMANAGED, meaning all VPS WHM management is carried out independently by the customer.
2. Setup of the VPS WHM service takes a maximum of 2 x 24 hours.
3. Migration assistance is carried out according to the queue and also depends on the amount of data being transferred; this relates to the time required for the transfer process, so the migration process cannot be completed in a short time.
4. There is no backup on the VPS WHM service, so you are advised to perform backups independently for data security.

1. VPS is UNMANAGED, meaning all VPS management is carried out independently by the customer.
2. A VPS will be SUSPENDED if payment has not been settled by the due date.
3. Renewal of a VPS that has been SUSPENDED (due to late payment) will incur a penalty of 10% of the set price.
4. If there is no notification via ticket within fifteen (15) days after Suspension, we are entitled to TERMINATE without prior confirmation.
5. All reports of violations will be processed promptly by IDCloudHost. Actions IDCloudhost will take include suspension of the service or permanent deletion of the service.
6. A VPS that has been Terminated cannot be restored.
7. The customer is fully responsible for the data contents of the VPS.
8. IDCloudHost is not responsible and/or is released from claims for compensation for loss of data from the services used.
9. There is no backup on the VPS Server service, so you are advised to perform backups independently for data security.

1. VPS Cyberpanel is UNMANAGED, meaning all VPS Cyberpanel management is carried out independently by the customer.
2. Setup of the VPS Cyberpanel service takes a maximum of 2 x 24 hours.
3. Migration assistance is carried out according to the queue and also depends on the amount of data being transferred; this relates to the time required for the transfer process, so the migration process cannot be completed in a short time.
4. There is no backup on the VPS Cyberpanel service, so you are advised to perform backups independently for data security.

1. Dedicated Server, Baremetal and Colocation services are UNMANAGED, meaning all management is carried out independently by the customer.
2. Activation of Dedicated Server, Baremetal and Colocation services takes a maximum of 4 x 24 Hours.
3. Dedicated Server, Baremetal and Colocation services require a contract with a minimum service period of 1 month.
4. OS Reinstallation on a Dedicated Server can be carried out 2 times; thereafter it will be charged, and the fee will be communicated when requested.
5. Hardware damage on Dedicated Servers and Baremetal is the responsibility of IDCloudHost and will be replaced.
6. Loss of data caused by Hardware damage is not our responsibility.
7. The customer is fully responsible for the data contents of the Dedicated Server, Baremetal and Colocation.
8. Damage to Colocation services is not our responsibility.
9. There is no backup on Dedicated Server and Baremetal services, so customers are advised to perform backups independently for data security.
10. The Dedicated Server, Baremetal and Colocation service policy may change at any time without prior notice.

1. Cloud Hosting, Wordpress Hosting and Plesk services are UNMANAGED, meaning all management is carried out independently by the customer.
2. The Wordpress Hosting service only includes the Wordpress Panel, without the ability to create FTP accounts, email or subdomains.
3. Assistance via ticket is handled according to the queue and does not include checking code or specific errors; IDCloudHost only ensures that the server used is running properly and normally.
4. Assistance with migration or data transfer can be provided on condition that the same panel is used.
5. The add domain facility depends on the Cloud Hosting package used.

1. Resellers may use their websites for personal purposes or for sale to their respective clients.
2. IDCloudHost grants the right to be unsuspended up to 3 times, and IDCloudHost always provides a reason when suspending your account.
3. You are expected to help maintain server stability by reminding clients to always comply with the applicable TOS.
4. If payment is not made within five (5) days after the grace period, we are entitled to TERMINATE. If you wish to request an extension of time, please communicate it via ticket.

1. IDCloudHost provides a Free SSL service with the Let’s Encrypt feature integrated into the CPANEL Hosting service.
2. The Let’s Encrypt service can be used without limits on the number of websites, domains or subdomains (unlimited SSL).

1. No Transaction for IDCloudHost services can be refunded, except as follows:
   1. An incorrect amount in the transaction.
   2. An incorrect transfer in the transaction.
   3. Duplicate transactions or repeated transfers in the transaction.
   4. Transactions made using the Bank Account Transfer Method.
   5. PPH 23 with an Amount of more than Rp. 50,000 (Fifty Thousand)
2. The minimum Refund transaction is Rp. 100,000 (one hundred thousand rupiah); if it is less than that amount, the funds will be added to the credit balance as a balance, and a deduction of Rp. 25,000 (twenty-five thousand) or 5% of the Transaction Value will be made as an administration fee.
3. Transactions via Credit Card, E- Wallet (Gopay, Ovo, Dana, etc.) and Virtual Account cannot be refunded; funds that have been sent can only be converted into balance.
4. For an erroneous first transaction for the Cloud Hosting Entrepreneur Pro, Business Pro, Elite Pro and Advance Pro Packages, funds can only be refunded to the Credit Balance and cannot be sent to a personal bank account.
5. The refund process does not apply to the following services:
   1. Cloud VPS
   2. Server Private WHM
   3. Kubernetes
   4. Server VPS Pro
   5. Server VPS SAS
   6. High Performance VPS
   7. Object Storage
   8. Bare Metal Server
   9. Dedicated Server
   10. Register Domain
   11. Transfer Domain
   12. Cloud Hosting Starter Pro
   13. Cloud Hosting Basic Pro
   14. Cloud Hosting Corporate
   15. Website Instant
   16. Cyberpanel VPS
   17. Wordpress Hosting
   18. Standard Email
   19. Professional Email
   20. Google Workspace
   21. Cloud Storage Drive
   22. Reseller Domain
   23. Reseller Hosting CPanel and Plesk
   24. Reseller Server VPS
   25. SSL Certificate
   26. Licenses
6. Customers who submit a Cancellation Request are not eligible for a refund.
7. Refunds will be processed within a maximum of 15 days.
8. Balance or Credit Balance from bonuses and refunds cannot be sent to a bank account.
9. A refund decision will result in your service being deleted or terminated.
10. Refunds can be sent to the sender’s bank account and cannot be returned to anyone other than the owner of the sender’s account. Customers who wish to receive a refund to an account different from the sender’s account must include proof of the previous transfer.
11. IDCloudHost will not provide refunds to users who violate the Terms of Service.
12. Once the refund requirements have been met, customers can request a refund by contacting the Billing Department team via ticket, stating the service to be refunded and including the reason for the refund, the recipient name, bank account number and bank name.
13. For services that have been deleted or terminated, funds that have been sent can only be converted into balance.

1. You can top up your balance through the Console Panel (Cloud VPS, Object Storage, and others) and the Awan Panel (Baremetal Server, Kubernetes, Compute and others).
2. Manual top ups are carried out after receipt of proof of transfer.
3. Balance/Funds that have been topped up cannot be returned or refunded. However, they can be moved to the credit balance or balance in the client area, or moved to another Console account or Awan account.
4. Bonuses on Console services and Awan services cannot be moved to the Client Area or to another Console or Awan account, so only your main balance can be moved.
5. Console and Awan services will be SUSPENDED on D+1 after the top up balance is insufficient (balance of Rp 0).
6. Twenty (20) days after the service is Suspended, the system will automatically delete or Terminate it.

1. Affiliates are required to have an account and an active service at IDCloudHost. If you do not have an active service, you cannot withdraw affiliate fees.
2. Affiliates are prohibited from presenting/positioning/representing themselves as competitors of IDCloudHost in any promotional activity.
3. Affiliates are prohibited from promoting through email spamming, Meta Ads or Google Ads by misusing the IDCloudHost brand or similar competitors, or through other illegal means that may damage the reputation of PT Cloud Hosting Indonesia (IDCloudHost).
4. Your Affiliate funds will be in a 'waiting period' (pending) status for 30 days before they can be withdrawn. While in the 'waiting period / pending', your Affiliate Funds cannot be withdrawn/disbursed.
5. You can withdraw Affiliate Funds after the 30-day waiting period has passed.
6. Affiliate Funds can be withdrawn by submitting a request via ticket.
7. Affiliates that are entities or organizations must attach the entity’s or organization’s Taxpayer Identification Number (NPWP) for the withdrawal process, and withdrawals will incur an admin fee of 5% and PPH 23 of 15% if the entity NPWP is attached, whereas if the entity NPWP is not attached, a deduction of 30% of the total affiliate amount will be applied.
8. Individual affiliates must attach an NPWP or Identity Card (KTP) and will incur an admin fee of 5% and PPH 21 of 5% in accordance with regulation SP-33 of the Tax Regulations Harmonization Bill (RUU HARMONISASI PERATURAN PERPAJAKAN); if the individual user does not have an NPWP or KTP, the rate will be 20% higher than the normal rate of the total affiliate amount.
9. The minimum affiliate fund withdrawal is Rp. 250,000 (two hundred and fifty thousand).
10. Affiliate funds are disbursed within a maximum of 2x24 hours during business hours.
11. Affiliate Funds cannot be transferred between accounts.
12. Cloud VPS Affiliate commission balances cannot be withdrawn. However, the balance can be used for services available on the IDCloudHost Console dashboard.
13. Affiliates are not permitted to disguise, hide or alter affiliate links. The links must be usable as displayed in the client area. You are not permitted to spam or advertise in areas or sections of sites that violate site display rules.
14. We do not permit affiliate links to be placed on websites that violate the laws of the Republic of Indonesia (pornographic sites, gambling, etc.).
15. Affiliate links may not be used to order IDCloudHost services with your own account (the same account). Violation of this provision will result in the affiliate account being closed unilaterally without payment of the accumulated commission.
16. You can register as an Affiliate using the Affiliate link on the IDCloudHost website.
17. IDCloudHost provides 3 Affiliate program models, namely: Cloud Hosting Affiliate, Wordpress Hosting Affiliate and Cloud VPS Affiliate.
18. The affiliate program for Cloud Hosting and WordPress Hosting services at IDCloudHost pays a commission of 45% on each transaction, except for the Hosting Starter Pro and Basic Pro packages, which pay a commission of 25%. Commission is automatically credited to the credit balance within a certain period and is paid only once (it does not continue in subsequent renewal periods). This policy may change at any time without prior notice.
19. Affiliates for products other than Cloud Hosting and WordPress Hosting will receive a commission of 2%, except for cloud vps services. This commission is also paid each time the customer renews the service.
20. Each affiliate service renewal will earn a commission of 2%, except for cloud vps services.
21. The IDcloudhost Cloud VPS affiliate program pays a commission of Rp 25,000 for each user who tops up a Cloud VPS balance via the referral link or referral code used, and this may change without prior notice.
22. IDCloudHost allows any form of promotion for Affiliates as long as it does not violate the TOS set by IDCloudHost.

1. Promo codes can be used for each specified transaction.
2. Promo codes are valid for a certain period; the price will return to normal once the promo has ended.
3. The rules for using promos are explained in full on the promo page, with the terms set out therein.

1. Voucher codes can be used for each specified transaction.
2. Voucher codes are valid for a certain period; the price will return to normal once the service period has expired.
3. The rules for using vouchers are explained in full on the physical voucher, with the terms set out therein.

1. Sales Invoice “This Sales Invoice also serves as valid proof of payment”.
   Notes on the Sales Invoice.
   • This Sales Invoice is valid without a signature because it is issued electronically.
   • This electronic Sales Invoice and/or its printout also serves as valid proof of payment.
   • This electronic Sales Invoice and/or its printout constitutes valid legal evidence in accordance with Electronic Information and Transactions (ITE) Law Number 11 of 2008.
2. Tax Invoice.
   As PT Cloud Hosting already has VAT-Registered Entrepreneur (PKP) status, you should apply for the issuance of a Tax Invoice electronically, and the Tax Invoice will then state as in the example below:“In accordance with the applicable provisions, the Directorate General of Taxes stipulates that this Tax Invoice has been signed electronically, so no wet signature is required on this Tax Invoice.”
3. Stamp Duty.
   Article 3 paragraph (1) of the Stamp Duty Law states:Stamp Duty is imposed on:
   • Documents made as a means of explaining an event of a civil nature; and
   • Documents used as evidence in court.
4. Article 3 paragraph (2) letter g “Documents stating an amount of money with a nominal value of more than Rp5,000,000.00 (five million rupiah) which”:
   • State the receipt of money; or
   • Stamp Duty is imposed 1 (one) time on each document, at a fixed rate of Rp. 10,000.
5. If a request for a tax or sales invoice is submitted when the tax invoice serial numbers have been used up, the issue date will be adjusted to the date of the application for tax invoice serial numbers granted by the DJP (Directorate General of Taxes). In this regard, you are advised to submit a tax invoice request promptly once the invoice has been issued and paid.